FAQ

These answers cover the questions customers ask most often before and after ordering. If you need help with a specific product or order, please contact us.

Are prices shown in U.S. dollars?

Yes. Willowrally is presented for U.S. customers and product prices are displayed in USD throughout the storefront and checkout.

How long does order processing take?

Orders are generally prepared within 1-3 business days after payment is confirmed. Processing may take longer during public holidays, unusual order volume, or when an address needs clarification.

How long does delivery take?

Delivery estimates depend on the destination and carrier. The available shipping method and charge are shown at checkout before payment is completed. See our Shipping Policy for general estimates.

Can I change or cancel an order?

Contact us as soon as possible. We can request a cancellation before fulfilment begins, but an order that has already entered dispatch may need to follow the return process.

What is the return window?

Eligible unused items can generally be requested for return within 30 days of delivery. Items must be in original condition and packaging where applicable.

How do I track an order?

When tracking information is available, it is sent to the email used for the order. You can also visit Track Your Order for guidance.

How should I care for jewelry?

Keep jewelry dry, avoid direct contact with fragrance and harsh chemicals, and store pieces separately in a clean, dry place. Review the specific product description for finish-specific guidance.