This Shipping Policy explains how Willowrally prepares and sends orders. Delivery estimates are practical estimates rather than guaranteed arrival dates because carrier capacity, customs, weather, and address conditions can affect a shipment.
Order processing
Orders are typically processed within 1-3 business days after payment is confirmed. Processing begins after order details and payment have been accepted. We may contact you if an address or order detail needs clarification.
Estimated delivery after dispatch
- United States: 7-12 business days
- Canada: 8-15 business days
- United Kingdom: 7-12 business days
- Europe: 8-15 business days
- Australia and New Zealand: 8-15 business days
- Other supported destinations: 10-20 business days
Shipping charges
Available shipping methods and charges are shown at checkout before payment. Promotional shipping offers, if available, apply only when the conditions shown in the offer are met.
Tracking and delivery updates
When tracking is available, the tracking link is sent to the email used for the order. Carrier scans can take time to appear after dispatch. For help, contact us with your order number.
Customs, duties, and address accuracy
Customers are responsible for providing a complete and accurate delivery address. Import duties, taxes, or brokerage charges may apply in some destinations and are not controlled by Willowrally.
Delayed or missing parcels
If an order appears delayed, please allow the carrier time to complete its delivery estimate. Contact us if the parcel remains missing after the estimated window so we can review the available carrier information.