We want customers to feel comfortable with their purchase. This Return & Refund Policy explains when a return may be requested and how refunds are handled.
Return window
Eligible unused items may be requested for return within 30 days after delivery. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
Return conditions
- Items must be unused, unworn, and in original condition.
- Items should include original packaging, tags, and included parts where applicable.
- Items damaged after delivery or showing signs of use may not qualify.
- Personalized, final-sale, or hygiene-sensitive items may be excluded when identified on the product page.
How to request a return
Email service@willowrally.com with your order number, the product name, and the reason for the request. Include clear photographs when the item is damaged, defective, or incorrect.
Return shipping
Unless an item is incorrect, damaged, or defective, return shipping is generally the customer's responsibility. Do not send a return to the registered company address unless our support team gives you written instructions.
Inspection and refunds
After the return is received and inspected, an approved refund is sent to the original payment method. Banks and payment providers commonly require 5-10 business days for the credit to appear.
Damaged or incorrect items
Contact us promptly with photographs of the product and packaging. We will review the issue and explain the available replacement, refund, or other resolution.