You can contact Willowrally to ask about the personal information associated with your shopping activity or to request help with privacy-related choices. This page is a practical contact point and should be read together with our Privacy Notice.
Marketing preferences
You may unsubscribe from non-essential marketing messages using the unsubscribe option in the message or by contacting our support team. Transactional messages, such as order confirmation, dispatch, payment, or support replies, may still be sent when needed to complete a service you requested.
Access and correction
You may ask us to confirm what personal information we hold about you, correct inaccurate details, or update contact information connected with an order. We may need to verify the request before making a change.
Deletion and restriction requests
You may ask us to delete or restrict certain information where applicable. Some records may need to be retained for legal, accounting, fraud prevention, dispute handling, or order-support reasons.
Cookies and similar technologies
Your browser may allow you to control cookies and similar technologies. Disabling some technologies may affect shopping features, cart behavior, account access, or security functions.
Information shared with service providers
Necessary information may be shared with payment, fulfilment, delivery, hosting, customer support, and security providers so they can perform the requested service. We do not ask customers to send full card numbers through email or support messages.
How to contact us
Email service@willowrally.com with your name, order details where relevant, and the privacy request you would like us to review. You may also call +852 2873 0619.
Response and verification
We aim to acknowledge privacy questions within a reasonable business period. To protect customers, we may ask for information needed to verify identity or confirm the request relates to the correct order.